1. Introduction

Welcome to Velacai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

2. Information We Collect

2.1 Personal Information

When you register for an account, we may collect:

Full name and email address
Password (stored in encrypted form)
Profile information (avatar, preferences)
Payment information (processed securely via third-party providers)

2.2 Usage Data

We automatically collect certain information when you use the Platform:

Exam scores, study progress, and performance analytics
Device information (type, operating system, browser)
IP address and general location data
Usage patterns and feature interactions

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain the Platform
To personalize your learning experience with AI-powered recommendations
To generate performance analytics, study plans, and progress reports
To implement spaced repetition algorithms for optimal learning
To process transactions and manage subscriptions
To communicate with you about updates, features, and support
To detect and prevent fraud or unauthorized access
To improve our Platform through anonymized analytics

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party services that assist in operating our Platform (hosting, analytics, payment processing)
AI Processing: Anonymized content may be processed by AI services (OpenAI, Google) to generate study materials and analytics
Legal Requirements: When required by law or to protect our rights
Educational Institutions: Only with your explicit consent for exam preparation programs

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure password hashing, regular security audits, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. Certain data may be retained for legal or regulatory compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access and receive a copy of your personal data
Rectify inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability — receive your data in a structured format
Withdraw consent at any time

To exercise these rights, please contact us at privacy@velacai.com

8. Children's Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@velacai.com